Texts start with a spoken yes and a written YES.

EarlyBird AI — SMS Consent Process (Double Opt-In) Version 2.1 (document id EB-SMS-2.1). Last updated October 21, 2026. This page describes exactly how a customer comes to receive text messages from a business that uses the EarlyBird platform. It is the opt-in evidence we attach to every texting registration we file on a business's behalf: a toll-free verification, or a 10DLC brand and campaign registration. 1. Who sends the messages Each business on the EarlyBird platform texts its own customers from one number of its own, under that business's name: either its own business phone number, registered with the carriers for texting (10DLC), or a dedicated toll-free number used only for text messages. Messages are composed by the EarlyBird platform from a fixed template library (appointment confirmations, reminders, schedule changes, and the consent request itself). Businesses cannot send free-form marketing blasts through this system, and no business ever shares a sending number with another business. 2. Step one — verbal opt-in, during the customer's own call The customer calls the business (or receives a scheduled call they arranged). During that conversation the business's AI receptionist asks, in plain language, whether the customer would like to receive text messages about their appointment — for example: "Would you like us to text you your appointment details?" Only a clear, affirmative answer counts. The platform records the fact of that verbal agreement together with the call identifier and timestamp. Nothing is sent yet except a single confirmation request. 3. Step two — SMS confirmation (the double opt-in) The verbal agreement authorizes exactly one message: a confirmation request, sent from the business's own texting number: "[Business name]: You asked us to text your appointment details. Reply YES to confirm. Reply STOP to opt out, HELP for help. Msg & data rates may apply." Messaging consent exists only after the customer replies YES to that message. The platform stores the customer's exact reply, the inbound message identifier, and the timestamp alongside the recorded verbal agreement — the two together form the consent record. If the customer never replies, the request expires after seven days and nothing further is sent. 4. Scope of consent Consent is scoped to one business. Agreeing to receive texts from one business on the platform never causes messages from any other business. Promotional messages (offers and updates) are not sent under this consent. If promotional texting is offered in the future, it will require a separate opt-in, requested only after the appointment double opt-in above has been completed. 5. Revocation — STOP always works Replying STOP (or UNSUBSCRIBE, CANCEL, END, QUIT) to any message immediately stops messages from that business. STOP is honored at the carrier level and in the platform's own consent registry. Replying HELP returns the business's name and support contact. Replying START after a STOP re-opens the confirmation flow — full messaging resumes only after a fresh YES. 6. Message types and frequency Messages are transactional appointment communications: booking confirmations, reminders (typically one per appointment, about 24 hours in advance), schedule changes, and cancellations. Frequency varies with the customer's own appointment activity. Message and data rates may apply. Consent is never a condition of purchase or of booking an appointment. Questions about this process: support@oneearlybird.ai